1. Overview
At Sri Yuvan Foods, we take immense pride in delivering fresh, high-quality, and authentic traditional food products. Because we deal in perishable consumable goods, we have formulated a strict policy regarding returns and cancellations to maintain hygiene and safety standards.
2. Order Cancellations
We prepare and pack our items promptly to ensure maximum freshness upon delivery.
- Before Dispatch: If you wish to cancel your order, you must do so before the order is dispatched from our kitchen in Nilakottai. In this case, a 80% full refund will be initiated.
- After Dispatch: Once your order has been handed over to our courier partners, it cannot be canceled under any circumstances, as food items cannot be restocked or resold.
3. No Return Policy (Hygiene Standard)
In compliance with FSSAI regulations and strict health & safety standards, we do not accept returns on any food products, sweets, snacks, or masalas once they have left our premises.
We cannot accept items back if you change your mind, do not like the taste (as taste is subjective), or mistakenly ordered the wrong item.
4. Damages, Tampering & Unboxing Videos
We pack our products with extreme care. However, if your package arrives damaged, tampered with, or you receive the wrong items, we will gladly assist you.
Mandatory Unboxing Video
To claim a refund or replacement for missing or damaged items, you must provide a continuous, uncut unboxing video showing the sealed package being opened for the first time. Without this video, we cannot process claims for damages or missing items.
Please email the video and photos to our support team within 24 hours of delivery.
5. Refund Processing Timelines
If your cancellation request or damage claim is approved by our team, a refund will be processed.
- Refunds are credited back to the original method of payment (UPI, Credit Card, Net Banking).
- Please allow 5 to 7 business days for the amount to reflect in your bank account, depending on your bank's processing times.
6. Failed Deliveries & Wrong Addresses
We rely on detailed tracking and third-party logistics to deliver across India.
Sri Yuvan Foods will not issue refunds for orders where delivery fails due to:
- Incorrect, incomplete, or unlocatable address provided by the customer.
- Customer not being available at the delivery location after multiple attempts by the courier.
- Customer refusing to accept the delivery.
Because the contents are perishable, packages returned to us by the courier due to the reasons above will be discarded, and no refund can be provided.