Privacy Policy

1. Introduction

Welcome to Sri Yuvan Foods. We deeply respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or interact with us.

2. The Data We Collect

To provide you with the best e-commerce experience, we may collect and process the following types of data:

• Identity Data: First name, last name, and account usernames.
• Contact Data: Billing address, delivery address, email address, and phone numbers.
• Financial Data: Secure payment processing details. (Note: We do not store full credit card numbers; they are handled securely by our payment gateways).
• Transaction Data: Details about products you have purchased and order history.
• Technical Data: IP address, browser type, time zone setting, and operating system used to access our website.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use it in the following circumstances:

• Order Fulfillment: To process and deliver your orders, manage payments, and handle returns.
• Customer Support: To notify you about changes to our terms or respond to your inquiries.
• Marketing: To send you exclusive offers, discounts, and news about our traditional sweets and snacks (only if you have opted in).

4. Sharing Your Information

We do not sell your personal data. We may share your data with trusted third parties exclusively for the purpose of operating our business:

• Delivery Partners: Courier services to ship your orders to your doorstep.
• Payment Gateways: Secure processors (like Razorpay, Stripe, or PayPal) to handle financial transactions safely.
• Legal Compliance: If required by law, we may disclose information to government or regulatory authorities.

5. Cookies and Tracking

Our website uses cookies to distinguish you from other users. This helps us provide you with a seamless browsing experience (like remembering items in your cart) and allows us to improve our site.

You can set your browser to refuse all or some browser cookies, but note that some parts of this website may become inaccessible or not function properly.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to employees and partners who have a business need to know, and they are subject to a duty of confidentiality.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of any incomplete or inaccurate data.
• Request erasure (deletion) of your personal data.
• Withdraw consent for marketing communications at any time.